LOOK JOURNAL
Theme support
Send a clear support request with your store details and theme version.
BEFORE SUBMITTING
Include enough context
A precise description helps reproduce the issue faster. Include the affected page, the action you took and what happened instead.
01
Store URL
Provide the Shopify storefront or admin-facing store URL.
02
Theme version
Copy the version shown in Online Store → Themes.
03
Reproduction steps
Explain where the issue happens and the steps that trigger it.
04
Screenshot
Attach a screenshot when it makes the issue easier to identify.
Response time
Support requests are reviewed within two business days. Complex issues can require additional investigation.
SUPPORT REQUEST
Tell us what happened
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